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2019 DHCS Behavioral Health Information Notices
2020 DHCS Behavioral Health Information Notices
2021 DHCS Behavioral Health Information Notices
2022 DHCS Behavioral Health Information Notices
2023 DHCS Behavioral Health Information Notices
Policy 803 - Timely Access to Care
Quality Improvement and Quality Assurance (QI/QA)
Quality Improvement and Quality Assurance (QIQA) is responsible for monitoring the quality of services provided under the Mental Health Plan (MHP), which includes evaluating data and metrics associated with access to services, timeliness to services and client outcomes.
The goals of QIQA are to perform program development and coordination work to implement and maintain a quality management program that effectively measures, assesses, and continuously improves the access to, and quality of care and services provided to MHP clients. The Quality Management Program Coordinator oversees the QIQA department and is responsible for Chairing and facilitating the Quality Improvement Committee (QIC).