Contact Us - For CCHP Providers
We are here to help! Below is the contact information of the various CCHP departments who can help answer your questions. Email and usage of our ccLink Provider Portal is the preferred method of communicating with CCHP staff. It is our goal as a health plan to embrace and leverage technology. We are requesting that providers send us a quick email when you have a question. We will respond within 1 to 3 business days, as opposed to having your staff call and wait on the line. By sending us written questions it can also help us develop educational tools such as Frequently Asked Questions.
*Please note that our response time may be delayed if we experience a high number of requests or inquiries.
**All Fax numbers are secure and confidential.
Authorization Department
Phone: 877-800-7423, option 3
Email Auth Questions (do not email auth requests):
CCHPauthorizations@cchealth.org
Fax Numbers for Prior Authorization Requests
Medi-Cal Member Authorization eFax Numbers
| Request | Fax |
|---|---|
| Prior Authorizations/Outpatient/Routine | 925-313-6058 |
| Urgent/Additional Information | 925-313-6458 |
| Inpatient (Hospital)/Face Sheet | 925-313-6645 |
| Appeals | 925-313-6464 |
| Mental Health | 925-313-6196 |
| Specialty (CPAP) | 925-313-6069 |
| SNF/Long-term Care | 925-252-2611 |
Commercial Member Authorization eFax Numbers
| Request | Fax |
|---|---|
| Prior Authorization Requests | 925-252-2620 |
| Mental Health | 925-313-6196 |
Behavioral Health Unit (BHAU)
Phone: 877-661-6230, option 4
Fax: 925-252-2626
Behavioral Health Related Questions
CCHPBHAU@cchealth.org
Case Management Department / Transitional Care Services
Phone: 925-313-6887
Fax: 925-252-2609
E-mail: CCHP.TransitionServices@cchealth.org
Claims Department
Claims Questions
ClaimStatus@cchealth.org
Provider Dispute Questions
ClaimStatus@cchealth.org
ccLink Provider Portal
ccLink Portal Application:
Information for Providers
ccLink Application and Questions
CCHPportalsupport@cchealth.org
IT Support to reset password or access issues:
925-957-7272
Interpreter Services
Phone: 877-800-7423, option 4
Member Eligibility and Primary Care Physician Assignment
ccLink Provider Portal:
Information for Providers
Phone: 877-800-7423, option 1
Member Services Department
(Calling on behalf of a member that is with you)
Phone: 877-800-7423, option 7
Pharmacy Department
Phone: 877-800-7423, option 2
Provider Relations Department
Phone: 877-800-7423, option 6
Fax: 925-646-9907
General Questions
ProviderRelations@cchealth.org
Contract Related Questions
CCHPcontracts@cchealth.org
Credentialing Related Questions
CCHPcredentialing@cchealth.org
See more information designed specifically for health care providers.