Provider Directory
CCHP's Provider Directory consist of doctors, hospitals, labs, and other health service providers. Search the directory to find a provider that meets your needs.
or view and download your plan's
CCHP has 2 Provider Networks
- Regional Medical Center Network: 9 Health Centers located throughout the county and the Regional Medical Center Hospital in Martinez.
- Community Provider Network: a network of community based private providers of primary and specialty care. Most hospitals in Contra Costa County and the immediate surrounding area are participants.
Provider Networks by Plan
The network of providers members can access depends on the CCHP plan.
- CCHP Medi-Cal or County Employee Plan B members can choose providers from the CPN or RMC network
- County Employee Plan A, Plan A2, or IHSS Plan A2 members, must choose providers from the RMC network. *
There may be times that a specialty is not accessible within network of the member’s assigned PCP. This may be due to, but is not limited to:
- The provider does not have an available appointment within a timely manner
- The provider is located unreasonably far away, or
- A certain specialty is not present in the RMC network
When this happens, CCHP and the assigned PCP may arrange for referrals, authorizations, and treatments necessary with a specialist that is available in a non-assigned network.
* Services that are currently not available or without sufficient capacity within the RMC network include: Mental / Behavioral Health, Optometry, Home Health, SNF, and Hospice services. Therefore, all members may also use the CPN provider network for these particular services.
Helpful Links
- Request Printed Copy of Provider Directory
- Report an Error in Provider Directory
- Download a Copy of the Provider Directory
- DHCS Subcontractor Network Certification (SNC) Approval (2022)
- DHCS Subcontractor Network Certification (SNC) Approval (2023)
Directory Updates
The information in your search results reflects our records at the time of our last update to the search website. It is updated at least weekly when CCHP is notified and has confirmed:
-
provider is no longer accepting new patients or an individual provider within a group is no longer accepting new patients.
-
provider is no longer under contract for a particular plan product.
-
practice location or other required information under subdivision (h) or (i) has changed.
-
change is necessary after completion of Plan’s investigation based on a complaint that a provider was not accepting new patients, was otherwise not available, or whose electronic directory contact information was listed incorrectly.
-
Change in any other information that affects the content or accuracy of the provider directory.
CCHP deletes provider from the directory or directories upon confirmation that the provider has;
-
retired or otherwise ceased to practice
or
-
provider or provider group is no longer under contract with the plan for any reason
or
-
a contracting provider group has informed the Plan that a plan is no longer associated with the provider group and is no longer under contract with the Plan.
To report incorrect provider information, members can contact member services by calling:
-
1-877-661-6230 option 2 or by email: member.services@cchealth.org
Providers or the general public can contact Provider Relations at:
- providerrelations@cchealth.org or by calling 1-877-800-7423 option 6.
We update provider and facility information within thirty (30) business days after we are notified of a change.
Access for People with Disabilities
Members are entitled to receive full and equal access to covered services, including members with disabilities as required under the Americans with Disabilities Act of 1990 and in section 504 of the Rehabilitation Act of 1973.