The A3 Model

 A Need for Help

People can reach the A3 Miles Hall Crisis Call Center multiple ways (e.g., 911, 988, 211, community health providers, etc.).  The direct number is 844-844-5544.

Someone to Talk To

Care begins as soon as a call to the call center is answered. Clinical staff provide support, triage presenting issues and determine when an in-person response is necessary. 75% of callers’ needs are resolved via phone.

Someone to Respond

A3 staff will determine the response level that is appropriate for each situation. Mobile teams are dispatched to address the crisis and provide care.

Level 1 Response

Stable: a response that requires a welfare check, is low-risk and can address social needs.

• Peer Support Specialist
• Social Needs Expert

Level 2 Response

Urgent: an acute/serious crisis where the person needs further assessment.

• Behavioral Health Clinician
• Peer Support Specialist or Substance Use Counselor

Level 3 Response

Emergency: an acute/serious crisis with the possibility of the situation escalating or creating safety concerns.

• Behavioral Health Clinician
• Peer Support Specialist or Substance Use Counselor
• Law Enforcement

A Place to Go

People need a place to go anytime. Once a team is on scene, they may determine a person in crisis needs more support. The team can connect the person to appropriate behavioral health services countywide.

A3 is also exploring additional facilities to ensure people have a place to go 24/7.