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Breaking News: Health Advisory for Contra Costa County

Last updated: November 10, 2018, 12:38 pm

The Bay Area Air Quality Management District reports that parts of our county have unhealthy air due to smoke. Please follow the following tips to protect yourself and your loved ones. Everyone, especially children, should reduce outdoor activity. Active children and adults, and people with respiratory disease such as asthma, should avoid prolonged outdoor activity. Masks are not a substitute for staying indoors. Masks such as the N-95 are not effective for untrained users and may be dangerous for people with lung or heart conditions. N-95 masks may be helpful for people who must work outdoors if properly fitted. Employees should work with their employers for direction on when/how to use N-95 masks. Seek medical attention if you experience symptoms like repeated coughing, difficulty breathing, wheezing, chest tightness, palpitations, nausea, fatigue or lightheadedness. Visit cchealth.org for smoke tips and airnow.gov for air quality in your area

Press Release

Contra Costa Health Plan Recognized for Customer Service, Quality Care


Thursday, October 26, 2017



Archived. This is an older press release from 2017 and may not contain the latest information. Please view our current press releases for 2018 items.


The National Committee for Quality Assurance (NCQA), the national evaluator of health plans, has recognized Contra Costa Health Plan (CCHP) for delivering exceptional service and clinical quality.

CCHP, which offers a full range of health services to more than 200,000 patients in Contra Costa, became one of only four Medi-Cal plans to earn "Commendable" status from the National Committee for Quality Assurance (NCQA) this year.

"The NCQA is a standard-setter in the health plan industry, and it is gratifying to know we measure up well," said Patricia Tanquary, CCHP's Chief Executive Officer. "This new designation reflects the quality outcomes and commitment of our staff, and our organizational culture of improvement."

The NCQA is a national nonprofit that accredits and certifies a wide range of healthcare organizations and medical practices.

To achieve this designation, CCHP submitted to a rigorous accreditation process from a team of doctors and health plan experts. The accreditation included how well the health plan managed all parts of its delivery system, with its doctors, clinics and hospitals and administrative services, to continuously improve the quality of care and services for its patients.

Accreditation standards include evaluation of service accessibility for patients, quality of care including how the plan uses patient feedback, services for wellness/prevention, and care coordination services for members who are living with chronic illnesses.

"Achieving an accreditation status of Commendable from NCQA is a sign that a health plan is serious about quality. It is awarded to plans whose service and clinical quality meet or exceed NCQA's rigorous requirements for consumer protection and quality improvement," NCQA President Margaret E. O'Kane said.

CCHP has provided high-quality, affordable care to Contra Costa residents for 43 years, and was the nation's first federally-qualified, state-licensed, county-sponsored HMO. Through the Affordable Care Act, CCHP has enrolled more than 70,000 people into Medi-Cal Managed Care since 2014.

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Press Contact
  • Karl Fischer,
    925-313-6832