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Breaking News: Health Advisory for Contra Costa County

Last updated: November 10, 2018, 12:38 pm

The Bay Area Air Quality Management District reports that parts of our county have unhealthy air due to smoke. Please follow the following tips to protect yourself and your loved ones. Everyone, especially children, should reduce outdoor activity. Active children and adults, and people with respiratory disease such as asthma, should avoid prolonged outdoor activity. Masks are not a substitute for staying indoors. Masks such as the N-95 are not effective for untrained users and may be dangerous for people with lung or heart conditions. N-95 masks may be helpful for people who must work outdoors if properly fitted. Employees should work with their employers for direction on when/how to use N-95 masks. Seek medical attention if you experience symptoms like repeated coughing, difficulty breathing, wheezing, chest tightness, palpitations, nausea, fatigue or lightheadedness. Visit cchealth.org for smoke tips and airnow.gov for air quality in your area

Problem Resolution Process

Consumers who are dissatisfied with their mental health services may file a Grievance. Consumers may also request a Change of Provider for any reason, including the right to use culturally specific providers. Consumers may Appeal decisions to reduce or terminate services. Consumers are encouraged to discuss issues regarding their mental health services directly with their provider. However, consumers may file a grievance at any time without having to discuss the issue with their provider first.

Consumers may contact the following people who will assist in resolving complaints:

  • Consumer Assistant, a staff person identified at each program to help consumers with the grievance process.
  • Grievance Advocate (not a direct county employee) 925-521-1231. Collect calls are accepted.
  • Quality Improvement Coordinator 925-957-5160

Your current Contra Costa County Mental Health Services will NOT be adversely affected in any way by filing a grievance.