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Mobile Crisis Response Team


The Mobile Crisis Response Team (MCRT) provides professional, same-day intervention for adults who are experiencing mental health crises.

The team visits clients and their families to prevent acute psychiatric crises from becoming emergencies that require law enforcement involvement or involuntary hospitalization.

MCRT includes licensed mental health clinicians, community and family support workers and a family nurse practitioner employed by Contra Costa Behavioral Health Services (BHS).

The goal is to de-escalate the crisis and safely connect the client with care and mental health resources.


When to call 911
When to call MCRT
What to expect
When will MCRT arrive?
Eligibility
Contact

  • When to call 911

    If there is immediate danger, call 911 immediately. For example:

    • In the act of committing suicide
    • Physically assaulting someone
    • Threatening someone with a weapon
    • Appears to have a medical emergency


  • When to call MCRT

    Call 1-833-443-2672 if the behavior is escalating, but the person has not physically harmed or tried to harm anyone during this incident. For example:

    • Threatening suicide
    • Severely depressed
    • Verbally threatening someone
    • Throwing objects or hitting furniture or walls
    • Threatening to run away
    • Could become a danger to themselves or others

    If you aren’t sure what to do, call MCRT for advice.

    MCRT is currently available from 7 a.m. to 11:30 p.m., Monday through Friday. Call 911 for incidents after those hours or on the weekend.


  • What to expect

    A counselor will answer the call. Be ready to answer questions, including the person’s name and location, and facts about the situation.

    Depending on the need, a crisis-trained clinician and community support worker may go to your location. The team will try to stabilize the situation and connect the person to appropriate services and resources.

    MCRT works closely with local law enforcement (for the purpose of safety) and may bring police to the location, depending on staff’s assessment of safety needs.

    After a successful visit, MCRT will follow up to ensure the person is receiving the services they need. If needed, MCRT can initiate an involuntary psychiatric hold as per Section 5150 of the California Welfare & Institutions Code.


  • When will MCRT arrive?

    MCRT does not provide emergency response. Arrival time depends on the availability of a team and the details of the situation.

    When you call, the counselor will let you know when the team will arrive.


  • Eligibility

    MCRT will respond to all calls involving adults in Contra Costa County that need in-home crisis intervention.

    If the person involved has insurance other than Medi-Cal, the team will help them to connect with their provider for follow-up services.

    Clients younger than 18 may receive services in Contra Costa by calling the Seneca Family of Agencies at 1-877-441-1089.


  • Contact

    For crisis response services for adults, call our 24-hour line at 1-833-443-2672.

    For crisis response services for minors (17 and younger), call 1-877-441-1089.