Message From the CEO
The Year in Review and the Year Ahead
2016 was quite a year. Like any other, there were challenges and opportunities. As we welcome a new and exciting year together, I wanted to take a moment to reflect on some of the things we achieved last year.
Making Appointments Online
This summer we upgraded myccLink, our online patient portal, so patients could go onto the Internet and schedule appointments with their primary care providers. We've already seen the benefits of this new feature: Patients who make appointments online are more likely to show up for their appointments than those who schedule them over the phone or at the clinic. In the coming year, we will be adding more visit types that patients can book on myccLink, including prenatal appointments and Women's Health Clinic visits.
Opening of the New Antioch Health Center
We opened a new expanded health center in Antioch to help us meet the growing demand for healthcare in East County. The new facility has double the number of medical exam rooms as the old one. And it is now co-located with children's behavioral health, part of ongoing effort to integrate healthcare for the body and the mind.
Continuing to Reform Healthcare
We continued to deliver on the Affordable Care Act's promise to maximize healthcare quality by working on delivery system reform measures, such as PRIME. During the past year, we assembled PRIME teams, built a measurement system, added new indicators to our dashboards (based on staff input), and held two cross-divisional learning sessions called Contra Costa 2020 in June and October.
PRIME funding is not guaranteed. We must meet ambitious performance targets over the next few years. It is no longer enough to provide services; success demands that we expand our focus to keep our patients and our communities healthy within and beyond clinical settings. Fortunately, the priorities established by CCRMC's strategic plan ideally position us to tackle this work.
Top-Rated Family Residency Program
For the second consecutive year, our Family Medicine Residency Program was named one of the top 10 such medical training programs in the country by the physician network, Doximity. Our program was recognized as ninth nationally by clinical reputation out of nearly 500 family medicine residency programs in the U.S., according to the annual Doximity Residency Navigator survey. The residency program is a great source of pride and inspiration for us, and our residents provide high quality care to our community.
A Recognized Leader in LGBT Care
CCRMC was once again recognized as a leader in healthcare equality by the Human Rights Campaign Foundation (HRC), the largest national organization advocating for lesbian, gay, bisexual and transgender rights. The Healthcare Equality Index, an annual survey conducted by the group, rated the hospital a "Leader in LGBT Healthcare Equality." CCRMC was one of only 15 county-run healthcare facilities to receive the designation this year. Meanwhile, we launched a gender clinic at the Martinez Health Center for transgender patients this fall.
Blue Shield of California Foundation awarded CCRMC & Health Centers a $100,000 grant to begin implementing an electronic consultation (eConsult) system to better coordinate care between primary care providers and specialists. Over the past few years, the foundation has been funding eConsult pilots at several safety-net health systems in California with encouraging results. We have started the eConsult program in Cardiology with excellent results. We are beginning to expand in Orthopedics and other specialties in time.
Clinics Provide Smoother Surgical Experiences for Patients
In July, we launched three perioperative medicine clinics to provide patients with one-stop shops for medical evaluations, surgical-care coordination and education before their operations at CCRMC. The clinics are located at the West County Health Center (Monday), Martinez Health Center (Tuesday - Thursday), and Pittsburg Health Center (Friday). The perioperative clinics are part of an effort to centralize and standardize the process to reduce variation in care and surgical cancellations. The clinics will be fully operational to accept all elective surgical patients in every surgical specialty beginning in February.
It's humbling to look back on all we accomplished this past year. And as I've said before, even though we may not yet know how changes at the national level will impact us in Contra Costa County in the year ahead, we do know that our hospital and health centers will remain a place of healing, hope, equity, inclusion, and respect. Based on our tradition of innovation, dedication and can-do spirit, I know we can meet any challenges we face.
Thank you for all you do every day.
Chief Executive Officer
CCRMC & Health Centers