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Contra Costa Health Plan's Quality Department is responsible for measuring and improving the quality of care provided to our members. We strive to provide services that are safe, effective, patient-centered, timely, efficient, and equitable.

Please see our Program Description for further information and the HEDIS report for tracking of some of the things we measure.

Potential Quality Issues (PQI)

Potential Quality Issue (PQI) is a possible adverse variation from expected clinician performance, clinical care, or outcome of care. PQIs requires further investigation to determine whether an actual quality issue or opportunity for improvement exists. For more information, please email

Initial Health Assessment (IHA) Tool Kit