Member Grievance/Appeals Forms
Please fill-up the online form OR you may download and fill-up the Member Grievance/Appeals Form and mail or fax to:
Contra Costa Health Plan
Member Services Dept.
595 Center Ave., Suite 100
Martinez, CA 94553
Phone: 1-877-661-6230, Press 2
If you experience any difficulties with this form, please contact us at 1-877-661-6230 (press 2).
FILING A COMPLAINT WITH DEPARTMENT OF MANAGED HEALTH CARE (DMHC)
The California Department of Managed Health Care is responsible for regulating health care service plans. If you have a grievance/appeal against your health plan, you should first telephone your health plan at 1-877-661-6230 (press 2) and use your health plan’s grievance/appeal process before contacting the department. Utilizing this grievance/appeal procedure does not prohibit any potential legal rights or remedies that may be available for you. If you need help with a grievance/appeal involving an emergency, a grievance/appeal that has not been satisfactorily resolved by your health plan, or a grievance/appeal that has remained unresolved for more than 30 days, you may call the department for assistance.
You may also be eligible for an Independent Medical Review (IMR). If you are eligible for IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to the medical necessity of a proposed service or treatment, coverage decisions for treatments that are experimental or investigational in nature and payment disputes for emergency or urgent medical services. The department also has a toll-free telephone number (1-888-HMO-2219) and a TDD line (1-877-688-9891) for the hearing and speech impaired. The department’s Internet Web site http://www.hmohelp.ca.gov has complaint forms, IMR application forms and instructions online.