Publications/Client Informing Materials
Welcome to the DMC-ODS Client Page!
Client Informing Materials
The following information is available to you about your DMC-ODS Plan:
Has information on what benefits are covered, how to use services, your rights & responsibilities, and how to file a complaint.
You may request a copy of the Beneficiary Handbook by:
Contacting the Behavioral Health Access Line at 1-888-678-7277 or 1-800-846-1652
OR write to us and we will mail a copy free of cost to you. We can also email it.
Contra Costa Alcohol and Other Drug Services
Attn: Member Services
1220 Morello Avenue, Suite 101
Martinez, CA 94553
You May request a change of Substance Use provider at any time.
Programs Interpreter Services
Grievance or an Appeal
To provide feedback about your experience at one of our Behavioral Health DMC-ODS Plan Network Providers, please call the Quality Improvement Line at 925-957-5131 or Email BHSQualityAssurance@cchealth.org.
To file a written complaint/grievance, please download the consumer grievance review request form below or you can obtain a form at any County location providing specialty behavior health services.
For assistance completing the form, you can contact a Patient Rights Advocate at 925-293-4942 or 844-666-0472.