A3 Miles Hall Crisis Call Center

The A3 Miles Hall Crisis Call Center is the central component of the A3 model. Once fully rolled out, the high-tech call center will operate 24/7. Trained mental health clinicians triage calls and provide care over the phone or send a care team.

For support, call the A3 Miles Hall Call Center at 844-844-5544.

Hours of operation

• 8 a.m. - 12:30 a.m. daily

About Miles Hall

The A3 Miles Hall Call Center is named in honor of Miles Hall and the hundreds of other Contra Costans who face the challenge of a mental health incident, as well as the added jeopardy of getting the wrong help or no help at all.

Miles was a 23-year-old Black man who was tragically killed by law enforcement while suffering a severe mental health incident. Before the incident, Miles' mother Taun, found there were no places for him to go to get help unless he was a danger to himself or others, or gravely ill.

After Miles' death, Taun advocated for system-wide change to prevent unnecessary suffering and loss of life. Recognizing the enormous need for a system to help people in need and prevent mental health incidents from becoming emergencies, A3 was created.