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Policies > Accessibility Statement
To ensure meaningful access to our services, all Limited English Proficient (LEP) patients will be provided language assistance services at no cost to them. Language assistance services include 1) interpretation by bilingual staff members, contract interpreters, or telephone interpretation services; 2) translation of particular written or electronically published materials.
TDD (Telecommunications Device for the Deaf) telephone services are available for hearing-impaired patients at Contra Costa Regional Medical Center and some health centers.
Access to Service for People with Disabilities
Contra Costa Health Services is committed to serving the needs of people with disabilities and their families. For any questions or concerns about accessibility to our programs, please contact our Affirmative Action Coordinator, Shelley Pighin, by calling 925-957-5250 or using our online accessibility request form.
"The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect." -- Tim Berners-Lee, inventor of the World Wide Web
Contra Costa Health Services is committed to providing equal access to our web-based information and services. This document details the specific ways in which that access is provided via this Internet site.
Most browsers support jumping to specific links by typing keys defined on the web site. On Windows, you can press ALT + an access key; on Macintosh, you can press Control + an access key. All pages on this site define the following access keys:
See our Help page on How to Use Access Keys in various popular browsers and platforms.
Compliant websites work on the widest range of platforms and maximize potential readership. Here are the standards to which we adhere:
Aural Browser & Braille Support
The Contra Costa Health Services website has been designed from the ground up to be compatible with these readers, for the benefit of those with vision impairments, dyslexia, or others who read with difficulty. Some speech-based browswers also support Braille displays. Common aural browsers include:
To learn more about these solutions, visit our Help section page entitled Using Screen Readers to Experience the Web.
Web Accessibility References
Known Problems & Recommendations