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Family Access — Using myccLink on Behalf of Others


Family access, also called "proxy access," lets you manage other people's myccLink accounts for them.

Parents can access medical records on myccLink, including growth charts and vaccinations, for their children under 12. Qualified adults can access myccLink for other consenting adults who need help managing their online accounts.

With family access privileges, you can:

  • Schedule a checkup for your child
  • Send a message to your loved one's doctor
  • Get most test results online
  • Request prescription refills
  • View immunization history and allergies

How to Sign Up for Family Access

First, you will need to fill out a proxy access request form. If you're managing a myccLink account for another adult, he or she will also need to sign the form.

The completed form must be delivered in person to a Health Information Management (HIM) representative at Contra Costa Regional Medical Center or your health center by the patient or the person requesting proxy access, who must show a photo ID. HIM staff will process the paperwork and link the proxy user's myccLink account to the other person's account.

Please note, you must have your own myccLink account in order to obtain proxy access.

For more information, call our toll-free customer support line at 1-844-622-5465 or email us at mycclink.support@hsd.cccounty.us.