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Breaking News

Protect Yourself From Flu


Last updated: January 19, 2018, 12:14 pm

California and Contra Costa are seeing high levels of flu activity. We remind the community to take the following steps to prevent the spread of flu.

  • Get your flu vaccine
  • Clean hands often with soap and water or with hand sanitizer
  • Cover your coughs and sneezes
  • Stay home when you’re sick

People with flu like symptoms should call their health plan's Advice Nurses to get help with self-care or to help them decide if they need to visit an urgent care clinic, make an appointment with their health care provider or go to an emergency room. Rarely is emergency room needed for flu or respiratory issues.

Contra Costa Health Plan members and Contra Costa residents who do not have health coverage can call 1-877-661-6230 and select option 1 to speak to an Advice Nurse.

See more information about flu and flu prevention.

Latest flu information

Advice Nurse Flu Flyer

Problem Resolution Process

Consumers who are dissatisfied with their mental health services may file a Grievance. Consumers may also request a Change of Provider for any reason, including the right to use culturally specific providers. Consumers may Appeal decisions to reduce or terminate services. Consumers are encouraged to discuss issues regarding their mental health services directly with their provider. However, consumers may file a grievance at any time without having to discuss the issue with their provider first.

Consumers may contact the following people who will assist in resolving complaints:

  • Consumer Assistant, a staff person identified at each program to help consumers with the grievance process.
  • Grievance Advocate (not a direct county employee) 925-521-1231. Collect calls are accepted.
  • Quality Improvement Coordinator 925-957-5160

Your current Contra Costa County Mental Health Services will NOT be adversely affected in any way by filing a grievance.