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Problem Resolution Process

Consumers who are dissatisfied with their mental health services may file a Grievance. Consumers may also request a Change of Provider for any reason, including the right to use culturally specific providers. Consumers may Appeal decisions to reduce or terminate services. Consumers are encouraged to discuss issues regarding their mental health services directly with their provider. However, consumers may file a grievance at any time without having to discuss the issue with their provider first.

Consumers may contact the following people who will assist in resolving complaints:

  • Consumer Assistant, a staff person identified at each program to help consumers with the grievance process.
  • Grievance Advocate (not a direct county employee) 925-521-1231. Collect calls are accepted.
  • Quality Improvement Coordinator 925-957-5160

Your current Contra Costa County Mental Health Services will NOT be adversely affected in any way by filing a grievance.