Patients and Families as Partners
We are dedicated to offering health care services that are welcoming, accessible, safe and respectful for everyone. To accomplish this goal, we have engaged patients, families and community representatives and leaders as active partners to ensure that their voices are heard and included in every area of hospital operations. These innovative partnerships are of tremendous help in our efforts to expand access to timely and appropriate care, enhance quality of care, and improve communication between medical staff. Patients, family and community partners are actively represented on the Behavioral Healthcare Partnership, Hospital Operations Team, Patient Experience Partnership Council and Spiritual Care Partnership Council, as well as a variety of other quality improvement workgroups. Read about some of our patient and family member partners' stories (PDF).
For more information, contact Lynnette Watts, Patient and Family Advisory Council Coordinator, 925-370-5403 or Lynnette.Watts@hsd.cccounty.us
Video: Patients and Families as Partners
Contra Costa Regional Medical Center (CCRMC) and Health Centers CEO Anna Roth, CCRMC staff, patients and family members share their views on why partnering with patients is critical to improvement efforts.