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Breaking News

Health Advisory

Last updated: October 16, 2017, 1:40 pm

How to help North Bay Wildfire Victims:

Wildfire relief organizations prefer monetary donations at this time. For safety reasons, and to avoid blocking emergency traffic, please don’t bring donations to areas affected by wildfires.

Places to donate in Contra Costa:

The Bay Area Air Quality Management District has declared a health advisory due to heavy smoke from the North Bay Fires. For more information visit

Contact Us

If you have a serious medical condition or have a medical question please call our 24-hour Advice Nurse Line at 1-877-661-6230, press 1 for assistance.

For all other member questions that need an immediate response, please contact the Member Services Department at 1-877-661-6230, press 2.

For medical emergencies, call 9-1-1.

Our Member Services Representatives answer questions and solve problems for our members every day. Let us assist you! If you would like to report a problem or file a grievance, here are some ways you can do it:

Call us:

Our friendly and knowledgeable staff can be reached at 1-877-661-6230 (Press 2).
Monday - Friday 8 a.m. - 5 p.m.
Translation services are available.

Come see us:

Our main office is at 595 Center Avenue, Suite 100, Martinez, CA 94553
Monday - Friday 8:30 a.m. - 5 p.m.
Translation services are available.

Write to us:

CCHP Member Grievance Coordinator
595 Center Avenue, Suite 100
Martinez, CA 94553
or fill-up the Online Grievance Form

Fax us:

925-313-6047 - Fax requests will be processed the next business day.

To File or Submit a Claim by Mail Use the Address Below:

CCHP Claims
PO Box 2157,
San Leandro, CA 94577