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Contact Us

If you have a serious medical condition or have a medical question please call our 24-hour Advice Nurse Line at 1-877-661-6230, press 1 for assistance.

For all other member questions that need an immediate response, please contact the Member Services Department at 1-877-661-6230, press 2.

For medical emergencies, call 9-1-1.

Our Member Services Representatives answer questions and solve problems for our members every day. Let us assist you! If you would like to report a problem or file a grievance, here are some ways you can do it:

Call us:

Our friendly and knowledgeable staff can be reached at 1-877-661-6230 (Press 2).
Monday - Friday 8 a.m. - 5 p.m.
Translation services are available.

Come see us:

Our main office is at 595 Center Avenue, Suite 100, Martinez, CA 94553
Monday - Friday 8:30 a.m. - 5 p.m.
Translation services are available.

Write to us:

CCHP Member Grievance Coordinator
595 Center Avenue, Suite 100
Martinez, CA 94553
or fill-up the Online Grievance Form

Fax us:

925-313-6047 - Fax requests will be processed the next business day.

To File or Submit a Claim by Mail Use the Address Below:

CCHP Claims
PO Box 2157,
San Leandro, CA 94577