Contra Costa Health Plan Receives High Marks From Medicare Members

June 15, 2007
Contact: Teresa O�Riva, 925-957-7251

Contra Costa Health Plan (CCHP) was recently evaluated by the Medicare Managed Care Consumer Assessment of Health Plans Study (MMC-CAHPS), an annual survey conducted by the Centers for Medicare and Medicaid Services (CMS, formerly HCFA) designed to assess the experiences of beneficiaries enrolled in Medicare+Choice organizations.

CCHP is proud to announce the recent findings of this evaluation. Respondents from CCHP ranked their health plan above the statewide average in:

Overall Rating of Health Plan
Overall Rating of Health Care
Overall Rating of Personal Doctor or Nurse
Overall Rating of Specialist
Getting Needed Care
Getting Care Quickly
Courteous and Helpful Office Staff
Customer Service

Compared to the last surveys in 2003 and 2002, Specialists, Personal Doctors, and Courteous and Helpful Staff ratings have been significantly improving each year.

A total of 25 Medicare+Choice managed care organizations in California participated in the MMC-CAHPS Survey and the Medicare Disenrollment Survey, conducted from September 2006 through February 2007. The MMC-CAHPS survey results are available to the public via the CMS web site (www.medicare.gov) or by calling 1-800-MEDICARE.

Contra Costa Health Plan, a federally qualified HMO founded in 1973, was the first County-sponsored plan in the nation to serve Medicare beneficiaries. CCHP serves over 85,000 people living and/or working in Contra Costa County. For more information, contact the CCHP Marketing Department at 1-800-211-8040.