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Topics > Reducing Health Disparities Initiative > What We Are Doing > CCHS Receives Language Access Award for Remote Video/Voice Equipment

CCHS Receives Language Access Award for Remote Video/Voice Equipment

Maggie Nguyen, our HCIN/LEAP (Limited English Action Program) Coordinator, recently received an award for CCHS.

"Using this technology allows us to serve more non-English speaking and limited English patients and improve communication between health care provider and patient so there are less misunderstandings and improved care." - José Martín

Our Health Care Interpreter Network's (HCIN) new remote video/voice medical interpreting (VVMI) equipment has earned a prestigious state award.

Maggie Nguyen, our HCIN/ LEAP (Limited English Action Program) Coordinator, traveled to Marina del Rey on December 6 to accept the 2006 Language Access Technology Leadership Award from the California Association of Public Hospitals and Health Systems and the California Health Care Safety Net.

To help improve linguistic access as part of our Reducing Health Disparities Initiative (RHDI), Ambulatory Care, CCRMC and the Health Centers tested the VVMI equipment at Concord and Martinez Health Centers, as well as the Emergency Department and Psychiatric Emergency Services. The equipment is working well and its use is being expanded.

Previously, we had been mostly using bilingual staff or contracted interpreters to provide language assistance for patients/clients. "Most of our interpreters say they will really like the new system. It saves a lot of time because they don't have to drive from East County to West County to provide their service," Maggie said.

The new HCIN system allows providers and their patients to access trained in-house medical interpreters via a combination of video and telephone technology. The new system provides quick, simple, reliable access within a standard of no more than five minutes to have an interpreter available, and it will be less expensive than the contracted outside services, said RHDI Leader José Martín.

"Using this technology allows us to serve more non-English speaking and limited English patients and improve communication between health care provider and patient so there are less misunderstandings and improved care," José said.

This HCIN and VVMI project is a collaboration between Contra Costa, San Joaquin, San Mateo and Riverside counties and Rancho Los Amigos, and is paid for entirely by grant funds raised by the network.

For more information about the HCIN system, contact HCIN/LEPA Coordinator Maggie Nguyen at mnguyen@hsd.cccounty.us or 925-313-6893.


VVM Expands Locations

Yvette Mesa with our Health Care Interpreter Network poses with the new remote video/voice medical interpreting (VVMI) equipment she uses in her office at the Old Speciality South building on the CCRMC campus in Martinez. She can view clients' faces on video screen on her desk. Yvette said the VMMI equipment makes her job easier.

The new remote video/voice medical interpreting (VVMI) equipment will be installed over the next couple of months. There are 13 interpreters in the Health Care Interpreter's Network (HCIN) and they are assigned to different sites where the VVMI are being installed.

Some are CCHS employees and some are not, and their services are shared among all five partners in the collaboration. Each VVMI station includes a camera, video screen, computer and phone. Four stations will be installed in our offices at 597 Center Ave. in Martinez for interpreters speaking Farsi, Russian, Spanish, Vietnamese and Chinese. Two stations for Lao, Mien, Vietnamese and Chinese interpretation will be at the Richmond Health Center. Twenty-five tablet computers with the VVMI equipment also will be distributed among the Health Centers. CCHS providers can access the VVMI service by dialing the number on the label next to the phone in each station.



Content provided by the Reducing Health Disparities Initiative.


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