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Topics > Reducing Health Disparities Initiative > What We Are Doing > CCHP Trains Staff in Cultural Competent Customer Service

CCHP Trains Staff in Cultural Competent Customer Service

Tracy Ann Jones, Otilia Tiutin and Wendy Mailer, from left, as facilitators were pleased with the recent training.

As part of CCHS' Reducing Health Disparities Initiative, Contra Costa Health Plan's Executive Council approved extensive training in Culturally Competent Customer Service.

This innovative program consisted of two modules of training for more than 120 employees with an interactive curriculum developed by Jeanne Walker Johnson, Education and Training Specialist at Contra Costa Regional Medical Center.

The training facilitators - Marketing Manager Tracy Ann Jones, Sales and Outreach Manager Wendy Mailer and RHDI Education Committee member Otilia Tiutin - were extremely pleased with the results, which were achieved with help from support staff Matthew Celis and Giselle Bauge.

Staff rated the training at the highest level and expressed desire for continued trainings. The curriculum addressed health disparities, differences in culture, race and lifestyles, and effective methods of communication.

For more information about training in CCHP, contact Tess O'Riva at or 925-313-6967.

Content provided by the Reducing Health Disparities Initiative.

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