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Health Services Advisory Groups > Speech About Lean Process Delivered on July 17 at CCRMC
Speech About Lean Process Delivered on July 17 at CCRMC
By Teresa Pasquini
Contra Costa County Mental Health Commission, Vice Chair
NAMI Contra Costa Board Member
When a parent watches a law enforcement officer escort their mentally ill, adult child to an ambulance, and sees them strapped onto the gurney and driven away...there is a pain that is so deep, and a powerlessness that can take you to your knees. A Mother needs to trust that their child will be received with kindness and dignity on the other end. As the result of this Kaizen experience, I have that trust.
When I challenged this group to eliminate the trash talk, about the mentally ill patient and their family members, and to consider it the same as a racial slur, you heard me. When I suggested that we create a vision of hope, and introduce the concept of customer service into the care of our mentally ill and their families, you heard me. You not only heard me, but you validated what I was feeling and thanked me for sharing. It means everything to have our lived experience respected.
It should not be so difficult to help desperate people. The mental health system is characterized by complexities. But, through this Lean Process, you have all simplified it for our County patients, families, and the health care providers. This effort was huge and it will change lives.
This week, NAMI Contra Costa and the Contra Costa County Health System, forged a partnership, that will be very low cost, but has worth beyond measure. It is real and it must be nurtured and protected because lives are depending on us. I am deeply grateful to have taken this waste walk, to eliminate some of the muda that has kept us at odds.
I have spent hours volunteering, over the past three years, hoping to shine a light on a system that has been infected with hopelessness and despair. During these four days together, we have broken down barriers that will ignite a campaign of Hope in the Mental Health Community. It will be change making!
I will carry this experience into all forums, including the Mental Health Commission and the Consolidated Planning and Advisory Workgroup. This model must be replicated in the outpatient mental health system of Contra Costa County. Although we do not need a funding stream to be kind, we do need a funding stream to teach Lean. So, I will be proposing, that we use a portion of the MHSA Innovation funds to support this concept in the Mental Health Division.
I have been thrilled and honored to work with each of you. These past five days have filled my uncongested heart with hope and pride. Thank you.
Content provided by Contra Costa County Mental Health Division of Contra Costa Health Services.